Privacy Policy

Effective Date: 12/10/2024

1. Introduction

Welcome to Wakewall.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). By accessing or using our App, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

2. Information We Collect

a. Personal Information

We may collect personal information that you provide directly to us when you create an account, use certain features of the App, or communicate with us. This may include the following:

  • Account Information: Name, email address, phone number, password, and profile picture.
  • Content: Photos, videos, messages, notes, and reminders that you upload, create, or share.
  • Contacts: With your permission, we may access your device’s contacts to help you connect with friends and family within the App.

b. Non-Personal Information

We also collect non-personal information automatically when you interact with our App. This may include:

  • Device Information: Mobile device ID, device model, operating system, and browser type.
  • Usage Data: Features used, pages visited, time spent on the App, and user interactions.
  • Log Data: IP address, app crashes, performance diagnostics, and referral data.
  • Location Information: With your consent, we may collect location data for features like personalized recommendations or location-based reminders.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services: Create user accounts, process transactions, and facilitate reminders, photo and video uploads, and messaging features.
  • To personalize user experience: Offer tailored content, reminders, and suggestions.
  • To enhance security: Detect and prevent fraudulent activity, abuse, and security issues.
  • To communicate with you: Send important notifications, product updates, and support messages.
  • To comply with legal obligations: Meet applicable laws, regulations, and legal requests.

4. Sharing Your Information

We do not sell, trade, or rent your Personal Information to third parties. However, we may share your information with the following entities:

a. Service Providers

We may share your information with third-party service providers to perform tasks on our behalf, such as hosting, analytics, customer support, and payment processing.

b. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred as part of that transaction.

c. Legal Obligations

We may disclose your information to comply with applicable laws, legal processes, or governmental requests, or to protect the rights, property, or safety of our users or others.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your Personal Information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your information, subject to certain exceptions.
  • Data Portability: Request transfer of your information to another service provider.
  • Objection: Object to our processing of your Personal Information for certain purposes.

To exercise your rights, please contact us at support@wakewall.com. We may request certain information to verify your identity before processing your request.

6. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Content that you upload or share (such as photos, videos, and reminders) may be retained even after you delete your account if required for legal, regulatory, or legitimate business purposes.

7. Security of Your Information

We use administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your account information.

8. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect or solicit Personal Information from children under 13. If we learn that we have collected Personal Information from a child under age 13, we will delete it. Parents or guardians who believe their child has provided us with Personal Information can contact us at support@wakewall.com.

9. Cookies and Tracking Technologies

We may use cookies, beacons, and similar tracking technologies to collect information about your activity within the App. Cookies help us understand user preferences, improve performance, and deliver personalized content. You can control your cookie preferences through your device settings.

10. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your personal information.

11. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States or other countries where we operate. By using our App, you consent to the transfer of your information to these locations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the App, by email, or by updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your Personal Information is handled, please contact us at:

Email: support@wakewall.com

We are committed to protecting your privacy and will do our best to resolve your concerns.